Professional Experience

July 2020 - Present

VP | UXD Research Manager, U.S. Bank

• Successfully managed 9-12 UX researchers who supported 48 product teams within eight functional areas on usbank.com and the U.S. Bank mobile app.  

• Educated product teams on capabilities of UXD research and partnered closely with product team leadership to ensure user insights were one of the main drivers of roadmap planning.

July 2018 - July 2020

AVP | UXD Research Manager, U.S. Bank

• Lead strategic UX research studies as necessary to inform future direction of product teams and funding decisions for newly proposed product teams.

• Precisely managed a $500k annual recruiting budget for the entire UX research team.

Mary 2017 - June 2018

UXD Senior Researcher, U.S. Bank

• Created and managed UX research roadmap for assigned agile product team through thoughtful collaboration with stakeholders spanning all disciplines (e.g., UX, development, product, risk, etc.)

• Designed, managed, and facilitated 1-3 qualitative UX research activities per month; methods varied from early on discovery research (e.g., empathy mapping, co-creations, etc.) to evaluative research (e.g., card sorts, usability testing, etc.).

• Delivered research insights in compelling and creative ways to ensure they were actioned upon.

September 2016 - May 2017

UX Research Lead, Best Buy

• Effectively collaborated with stakeholders across multiple teams to determine UX research priorities for direct reports (three researchers & two assistant researchers).

• Created and implemented process and procedural documents for team use.

November 2014 - September 2016

User Research Analyst

• Managed and facilitated numerous qualitative UX research studies using a wide variety of research methods.

• Created functional hi-fidelity prototypes for use in usability studies.

• Presented research findings to project stakeholders and provided actionable recommendations based on research insights.

December 2013 - November 2014

Usability Specialist - MEDITECH

• Established and implemented a new UX research process for MEDITECH to follow.

• Organized and facilitated a 60-participant usability study for government certification of all three MEDITECH software platforms.

• Created wireframes and functional mock-ups for usability testing and functional reviews with end users.

January 2012 - December 2013

User Interaction Designer, MEDITECH

• Effectively worked with internal and external resources to determine project requirements.

• Created functional mock-ups and wireframes based on project requirements.

• Produced functional specifications and communicated final designs to development and project stakeholders.

January 2011 - December 2011

Usability Consultant Intern & Lab Assistant, University of MN - OIT Usability Services

• Demonstrated the ability to manage and work with clients and co-workers effectively.

• Successfully planned, conducted, and completed a usability study.

• Effectively created technical documents for distribution to clients. 

• Skillfully ran AV equipment to support moderated user research activities. 

• Successfully recruited and scheduled participants for research activities via email and phone campaigns